Refund policy
RETURNS & REFUNDS
At LESÈ SKIN LAB, we want you to feel confident when shopping with us.
Because skincare and wellness products are personal-use products, we have specific guidelines around returns and refunds to protect both our customers and product quality.
CHANGE OF MIND
For hygiene and safety reasons, we generally cannot accept returns of skincare, cosmetics or supplements that have been opened, used or tampered with.
If you have changed your mind about an unopened product, please contact us within 7 days of receiving your order.
The product must be:
- Unopened and unused
- In its original packaging
- In a resalable condition
- Accompanied by your order details
Return shipping costs for change-of-mind returns are the responsibility of the customer.
DAMAGED PRODUCTS
If your order arrives damaged, please contact us as soon as possible after delivery.
Please send us:
- Your order number
- Photographs of the damaged packaging
- Photographs of the product
- A brief description of the damage
We will assess the issue and assist you with the appropriate resolution.
INCORRECT OR FAULTY PRODUCTS
If you receive the wrong product or believe that a product is faulty, please contact us before using the product.
We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.
REFUNDS
Where a refund has been approved, the refund will generally be processed back to the original payment method.
Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or financial institution.
PRODUCTS THAT CANNOT BE RETURNED
For health, hygiene and product-safety reasons, we cannot accept returns of products that have been opened or used, unless the product is faulty or we are required to provide a remedy under applicable consumer law.
BEFORE YOU RETURN ANYTHING
Please contact LESÈ SKIN LAB before sending a product back.
Do not send products to an address without receiving return instructions from our team first.