Shipping policy

At LESÈ SKIN LAB, we want receiving your skincare to be simple and stress-free.

DELIVERY

All LESÈ SKIN LAB orders are delivered using The Courier Guy.

Our standard delivery fee is:

R85 nationwide

FREE delivery on orders of R1,000 or more

Orders are delivered to the address provided at checkout.

PROCESSING YOUR ORDER

Orders are processed during business days, Monday to Friday.

Once your order has been processed and handed to our courier partner, you will receive tracking information where available so that you can follow your delivery.

Please ensure that your delivery address, contact number and email address are correct when placing your order. Incorrect or incomplete information may result in delivery delays or additional delivery charges.

DELIVERY TIMES

Delivery generally takes approximately 1–4 business days, depending on your location and the courier service used.

Please note that delivery times are estimates and are not guaranteed. Remote areas, public holidays, peak periods, adverse weather and circumstances outside of our control may cause delays.

TRACKING YOUR ORDER

Once your order has been dispatched, tracking details will be provided where available.

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible so that we can assist.

IMPORTANT DELIVERY INFORMATION

Please make sure someone is available to receive your parcel at the delivery address provided.

LESÈ SKIN LAB cannot be held responsible for delays caused by incorrect delivery information supplied at checkout.

If a parcel is returned to us because delivery could not be completed due to an incorrect address, unavailable recipient or other circumstances relating to the delivery information provided, additional delivery charges may apply before the parcel can be resent.

DAMAGED OR MISSING ORDERS

If your parcel arrives damaged, please contact us as soon as possible with your order number and photographs of the packaging and products received.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate with the courier