Terms of service
TERMS OF SERVICE
Welcome to LESÈ SKIN LAB.
These Terms of Service govern your use of the LESÈ SKIN LAB website and your purchase of products through our online store. By using this website or placing an order, you agree to these terms.
1. ABOUT LESE SKIN LAB
LESÈ SKIN LAB is an online retailer offering curated skincare, beauty and wellness products to customers in South Africa.
Our registered business details and contact information are provided on our website.
2. PRODUCTS AND PRODUCT INFORMATION
We aim to ensure that all product descriptions, ingredient information, images and other information on our website are accurate and up to date.
Product packaging, formulations and product information may change from time to time. Customers should always check the product packaging and accompanying information before use.
Images are provided for illustrative purposes and may vary slightly from the actual product packaging.
3. SKINCARE AND WELLNESS INFORMATION
Information provided by LESÈ SKIN LAB, including product descriptions, educational content and skincare guidance, is intended for general informational purposes.
It does not constitute medical advice, diagnosis or treatment.
Individual skin needs vary. If you have a persistent, severe or concerning skin condition, or are unsure whether a product is appropriate for you, please consult an appropriately qualified healthcare professional.
Always follow the manufacturer's directions for use.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the products selected at the prices displayed.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted if there is an issue with product availability, pricing or payment.
We reserve the right to cancel or refuse an order where necessary, including where a product is unavailable or an obvious pricing or listing error has occurred.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. PRICING AND PAYMENT
All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.
Prices may change without prior notice, but changes will not affect an order that has already been accepted.
Payment must be successfully completed before an order can be processed and dispatched.
6. SHIPPING AND DELIVERY
Orders are delivered using our selected courier service.
Standard delivery is R85.
Orders of R1,000 or more qualify for free standard delivery.
Delivery timeframes are estimates and may vary depending on destination, courier operations, public holidays and circumstances outside our control.
Please refer to our Shipping & Delivery policy for further information.
7. RETURNS, REFUNDS AND FAULTY PRODUCTS
Returns and refunds are handled in accordance with our Returns & Refunds policy and applicable South African consumer law.
Please contact LESÈ SKIN LAB before returning any product.
8. INTELLECTUAL PROPERTY
All content appearing on the LESE SKIN LAB website, including text, photographs, graphics, logos, branding and other materials, belongs to LESE SKIN LAB or is used with permission.
This content may not be copied, reproduced, modified, distributed or used commercially without prior written permission.
9. WEBSITE USE
You agree to use this website lawfully and not to interfere with the operation or security of the website.
We may update, suspend or discontinue parts of the website or our services where reasonably necessary.
10. THIRD-PARTY SERVICES
Our website may use third-party service providers to process payments, deliver orders, provide website functionality or support other aspects of our business.
These services may be subject to the terms and policies of the relevant third-party providers.
11. LIMITATION OF LIABILITY
To the extent permitted by applicable law, LESÈ SKIN LAB will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms of Service is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be made available on this website and will apply from the date it is published.
13. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the applicable laws and jurisdiction of South Africa.
14. CONTACT US
If you have questions about these Terms of Service, your order or our products, please contact: